READY FOR THE WARP DRIVE?
Acceleration was yesterday – we beam!
Digitize customer experience, drive customer loyalty and grow your business.
Operational Excellence
- Cross-Value Chain Optimization
- Customer Centric approach
- Process-Analysis and Optimization
- KPI driven Reporting and Management
- Training & SOP Management
- Continues Improvement for sustainable efficency
CRM & LOYALTY
- Loyalty Analysis
- Conceptualization of B2C, B2B and B2E loyalty programs
- Relaunch and reorganization of loyalty programs in place
- Campaign Management
- Service Partner screening and auditing
- Request for Proposal Management
DIGITAL TRANSFORMATION
- Ideation and Design Thinking
- Business Modelling
- Prototyping
- Data Capturing & Analyzing
- Big Data and Business Intelligence
- Business Process Optimization
- SCM channel optimization
- Distribution and Sales channel engineering
US and German Market Entry
- Advisory Services for Companies entering the USA or Germany
- Strategy Review
- Operational Foodpring Design
- Sourcing Strategy
- Intercultural Management Guidance
- Supporting HR Selection and Intermin Management
Excellence in customer experience is a key factor for your company’s success
Customers rarely value perfect service. However they directly react when they experience bad customer service.
We understand how to smoothen the customer experience throughout the value chain at each possible touch point to make the experience enjoyable, easy and seamless.
Make your customer
base loyal to your
products and services
Your customers are the key asset to your company’s success. We acknowledge the increasing competitiveness in the marketplace and put the customers in the center of our approach. Through customer loyalty and CRM, you can keep your current customers, while also meeting and gaining new ones.
Technology
only acts as
enabler
We understand the technology needs of businesses in the digital age. We know what is required to make it from diesel engine to a warp drive machine. Whether the idea of technology makes you think of artificial intelligence or a mobile application to better communicate and interact with your customers, we will guide you in the process to find the right solution to make the digital tools work for you and your business.
